Handover Specialist

Job Title: Handover Specialist

Location: Saxton 4x4 Limited

Department: Sales

Reports To: Sales Manager

Job Summary

As a Sales Admin and Handover Specialist at Saxton 4x4, you will be pivotal in supporting our dynamic sales team and ensuring an outstanding vehicle handover experience for our customers. You will manage essential administrative tasks, coordinate vehicle deliveries, and provide top-notch customer service from the point of sale through to handover. Your attention to detail, proactive approach, and excellent communication skills will help maintain the high standards our customers expect from the UK’s number one 4x4 dealership.

About Saxton 4x4

Saxton 4x4 is renowned as the UK’s leading 4x4 dealership, celebrated for our extensive vehicle range, innovative services, and award-winning customer care. We have built our reputation on excellence, continuous growth, and a commitment to delivering an exceptional automotive experience. Our success is driven by a team of dedicated professionals who share a passion for quality and customer satisfaction. At Saxton 4x4, you’re not just joining a company—you’re joining a legacy of innovation and outstanding service in the automotive industry.

Key Responsibilities

Sales Administration Support

· Efficient Documentation: Process all sales paperwork promptly, prepare accurate sales contracts, and verify essential documentation.

· Record Management: Maintain up-to-date and precise records of customer details, sales transactions, and vehicle inventory to ensure seamless information flow.

· Scheduling Coordination: Organise the sales team’s calendar and schedule vehicle handover appointments, ensuring optimal resource allocation and timely follow-ups.

· Timely Correspondence: Ensure all sales-related communications are completed accurately and within required deadlines.

Customer Handover Excellence

· Handover Coordination: Oversee the entire vehicle handover process, ensuring vehicles are in impeccable condition and ready for delivery.

· Comprehensive Customer Briefings: Conduct thorough handover appointments by detailing vehicle features, safety functionalities, and available after-sales services, ensuring customers are fully informed.

· Issue Resolution: Proactively address customer queries and concerns during the handover process, guaranteeing a smooth and satisfying transition.

· Documentation Management: Prepare and deliver all necessary documentation—including registration, insurance, and financing details—to facilitate a seamless transfer of ownership.

· Interdepartmental Collaboration: Work closely with service and parts teams to ensure vehicles are properly prepared, reconcile order figures, and manage significant financial transactions such as vehicle taxing and change of ownership (V5 logbook transfers).

Customer Service and Compliance

· Customer Engagement: Provide exceptional, customer-focused service at every stage, from initial contact through to post-handover follow-up, fostering long-term relationships.

· Standards and Reporting: Adhere to company policies and industry regulations, maintain rigorous records of all sales transactions and handovers, and regularly update management with detailed reports.

Required Skills & Qualifications

· Proven experience in a sales administration or customer service role, preferably within the automotive industry.

· Strong understanding of vehicle sales processes and associated documentation.

· Excellent communication and interpersonal skills, with the ability to engage professionally with customers.

· Exceptional organisational skills and a keen eye for detail.

· Proficiency in using office software and managing administrative systems.

· Ability to multitask, prioritise effectively, and thrive in a fast-paced environment.

· A positive attitude and a strong commitment to delivering exceptional customer service.

Why Work for Saxton 4x4?

At Saxton 4x4, we offer more than just a job—we provide a clear career path within a dynamic and supportive environment. Our culture is built on innovation, continuous improvement, and a relentless commitment to customer satisfaction. As part of our team, you will benefit from:

· Industry Leadership: Work for the market leader in the 4x4 sector, recognised for excellence and innovation.

· Professional Growth: Enjoy ongoing professional development and clear career progression in a thriving business.

· Collaborative Culture: Be part of a dedicated team that values every contribution and fosters a positive, inclusive work environment.

· Customer-Centric Focus: Join a company that prioritises outstanding customer experiences and high-quality service.

If you are driven, detail-oriented, and passionate about delivering excellence, we invite you to apply today and help us continue our legacy of success at Saxton 4x4!