Digital Enquiry Agent

Reports To: Digital Enquiry Manager
Date Reviewed: October 2024
Location: Chelmsford, Essex (CM1)
Working Hours: Full-Time
Salary: Basic £20,000, On Target Earnings (OTE) £40,000

Why Join Saxton 4x4?

Recognised as one of the Best Places to Work in 2024, Saxton 4x4 is Europe’s largest 4x4 dealer. We provide a dynamic and collaborative environment where team success is celebrated, and individuals are empowered to thrive. You will work in our state-of-the-art digital platforms and newly upgraded showroom, contributing directly to our collective achievement.

As a Digital Enquiry Agent, you’ll have a key role in converting online interest into showroom visits, ensuring potential buyers experience the luxury of our vehicles firsthand. With a strong emphasis on team collaboration and support, you’ll be part of an environment that fosters both personal and professional growth.

Role Overview:

Your primary responsibility as a Digital Enquiry Agent is to generate showroom traffic by converting digital enquiries into confirmed showroom appointments. Acting as the first point of contact for customers across all digital platforms, your role is crucial in driving the success of the Sales team and ensuring each customer is well-informed and excited to visit our dealership.

Working closely with the Sales team, you’ll coordinate and book appointments, manage enquiries, process deposits, and ensure that potential customers feel valued and engaged. This is an exciting opportunity for those passionate about vehicles and delivering exceptional service in a high-energy team environment.

Key Responsibilities

· Maximise Showroom Visits: Engage customers via digital channels such as email, live chat, WhatsApp Business, and phone to book appointments for showroom visits, driving traffic to the dealership.

· Team Collaboration: Work hand-in-hand with the Sales team, ensuring diaries are efficiently managed and appointments are properly coordinated to optimise customer experience and team effectiveness.

· Deposit Handling: Accurately process customer deposits, providing clear explanations on terms and refund policies, all while complying with FCA regulations. Ensure secure and efficient processing and documentation.

· Customer Engagement: Build strong rapport with potential buyers, encouraging them to visit the showroom where they can see the value and quality of our vehicles in person.

· Meet Targets: Achieve monthly KPIs of 15 deposits and 40 attended appointments, supporting the team in hitting their sales goals.

· Compliance Adherence: Maintain FCA compliance and ensure accurate recording of all customer interactions and transactions, in alignment with dealership and regulatory standards.

What We’re Looking For

· Previous experience in a customer-facing or enquiry-handling role, ideally within the automotive industry or an FCA-regulated environment.

· Team player with strong communication and organisational skills.

· Ability to work in a fast-paced, high-pressure environment.

·  A strong interest in vehicles, with a good understanding of car features, specifications, and the automotive industry.

·  Excellent persuasive communication skills, both verbal and written.

·  High attention to detail with experience in CRM systems and digital payment processing.

·  Full, clean UK driving licence is required.

Company Culture & Engagement

At Saxton 4x4, we believe in team success. Our values of inclusion, accountability, and pride drive everything we do, fostering a workplace where every employee is encouraged to contribute. As part of a Best Place to Work in 2024, you’ll be joining a culture that promotes respect, diversity, and continuous improvement. We champion a collaborative environment where everyone works towards shared goals, ensuring personal and team growth.

What We Offer

·  Basic Salary of £20,000

·  On Target Earnings (OTE) of £40,000

·  £1,000 Sign-On Bonus (T&Cs apply)

·  Competitive Basic Salary

·  State-of-the-art, high-tech showroom and digital platforms

·  Training and development opportunities to boost your skills

·   Clear career progression pathways

·   Bonus scheme

·   Company pension

·   Refer a Friend scheme

How to Apply

If you’re ready to collaborate with a passionate team, help drive showroom traffic, and be a key player in an award-winning environment, we invite you to apply today and join Saxton 4x4!