Customer Care Advisor

Customer Care Advisor

Location: Chelmsford, Essex

Working Hours: Full-time, 5 days per week (including rotational weekends)

Salary: £24,000–£29,000 per year

Job Type: Permanent

About Saxton 4x4

At Saxton 4x4, we don’t just sell cars – we deliver experiences. As the UK’s largest independent used 4x4 and luxury car dealership, we stock over 1,000 vehicles, offering our customers an unrivalled selection. We’re proud to be an award-winning brand that places customer satisfaction at the heart of everything we do.

As we continue to grow, we’re seeking a Customer Care Advisor to join our dynamic team. In this role, you’ll focus on delivering exceptional aftercare and customer duties as part of a collaborative, customer-first approach.

The Role

As a Customer Care Advisor, you’ll be a key point of contact for our customers, ensuring their queries are handled with care, professionalism, and efficiency. Your primary focus will be on resolving customer aftercare cases and enhancing the overall customer journey. You’ll also assist the aftersales team, ensuring that every visitor receives a warm welcome and a seamless experience.

Key Responsibilities

· Act as the primary point of contact for customer care, addressing queries, concerns, and aftersales issues with empathy and efficiency.
· Ensure timely and clear communication across all channels (phone, email, and in-person).
· Resolve customer challenges, promoting positive outcomes and fostering customer satisfaction.
· Support the aftersales area by welcoming visitors, managing enquiries, and maintaining a professional, organised environment.
· Collaborate with internal teams to address and resolve customer concerns, preventing escalation of complaints.
· Implement and utilise tools such as ticketing systems to track, manage, and resolve customer cases.
· Assist in developing customer service processes, standards, and tools to enhance the customer journey.
· Promote positive customer reviews by ensuring swift, effective resolutions and encouraging feedback.
· Monitor and report on customer service metrics, providing actionable insights for continuous improvement.
· Proactively contribute to a supportive and collaborative team environment.

What We’re Looking For

We’re seeking a confident, customer-focused professional who excels in resolving challenges and creating positive customer experiences.

Skills & Experience:

· Proven experience in customer service, customer relations, or a similar role.
· A professional and approachable demeanour with exceptional interpersonal skills.
· Strong verbal and written communication, including a confident and friendly telephone manner.
· Excellent organisational and multitasking abilities, with attention to detail and accuracy.
· Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
· Familiarity with customer support tools (e.g., ticketing systems, CRM platforms) is advantageous.
· A proactive, solutions-focused attitude with the ability to remain calm under pressure.
· A team player who thrives in a fast-paced, dynamic environment.

Why Join Saxton 4x4?

At Saxton 4x4, we value our people as much as our customers. When you join us, you become part of a supportive team that celebrates success and invests in your growth.

What We Offer:

· A collaborative and friendly working environment.
· Opportunities for professional development and career progression in an award-winning automotive business.
· Competitive salary and benefits package.
· The chance to make a real impact on our customer experience and contribute to our success.

Ready to Apply?

If you’re passionate about delivering exceptional customer service and are ready to thrive in a fast-paced, rewarding environment, we’d love to hear from you. Apply today to start your journey with Saxton 4x4!