Consumer Claims Specialist

Accelerate Your Career as an in-Consumer Claims Specialist

Job Title: Consumer Claims Specialist

Location: Saxton 4x4, Chelmsford, CM1 3BH

Job Type: Full-time, Permanent

Hours: 9:00 AM to 6:00 PM, Monday to Friday (1-hour lunch)

Why Choose Saxton 4x4?

Saxton 4x4 is the UK’s largest independent luxury 4x4 dealership and proudly recognised as one of the Best Places to Work 2024. Renowned for delivering world-class service and offering a premium range of vehicles, we are an innovative, family-led business built on a foundation of trust, ambition, and a relentless pursuit of excellence.

Joining Saxton means becoming part of a fast-paced, industry-leading team that values collaboration, rewards hard work, and fosters professional development. With ongoing growth and exciting challenges ahead, there’s never been a better time to drive your career forward with us.

Your New Role

We are seeking an experienced and strategic Consumer Claims Specialist to join our dynamic team. You will be administering customer complaints, particularly those related to Consumer Rights Act 2015 through to resolution.  This role is very customer focussed, requiring you to provide an excellent claims service to our customers. Your proven claims handling experience will allow you to ensure professional and efficient management and presenting claims MI. 

You will be administering claims on a daily basis and will be responsible for maintain accurate records on relevant systems for compliance and workflow purposes.

As part of our close-knit, high-performing team, you’ll work across a variety of legal disputes. This is a rare opportunity to combine your expertise with Saxton’s mission to deliver excellence in every facet of the business.

Key Responsibilities

· Team Support: Advise on a wide range of customer agreements, managing claims across different products and customer issues (e.g., FOS disputes), and related matters.

· Litigation Management: Oversee claims from start to resolution, preparing and managing all necessary documentation.

· Regulatory and Compliance: Collaborate with the Compliance and HR teams to maintain and improve governance processes, policies, and precedents.

· Reporting: Assist with regulatory submissions and reporting, including FCA returns, in partnership with internal departments.

Qualifications and Skills:

· This role may suit a Part-Qualified solicitor with 2+ years experience in consumer law, an experienced para- legal or similar.

· Proven track record of dealing with Consumer Rights disputes.

· Litigation and consumer experience is highly desirable.

· Exceptional analytical skills, capable of distilling legal concepts into clear, actionable advice.

· Excellent communication skills with the confidence to interact at all organisational levels.

· Proficiency in Microsoft Office and other technology tools.

What We Offer You

At Saxton 4x4, we pride ourselves on being a business that cares as much about its people as its customers. Here’s why we stand out:

· Award-Winning Workplace: Proudly named one of the Best Places to Work 2024, we prioritise your well-being and professional growth.

· Exciting Challenges: Be part of a fast-growing organisation that thrives on innovation and excellence.

·Dynamic Team Culture: Collaborate with a team of talented professionals in an inclusive, supportive environment.

·Career Development: Opportunities for personal and professional growth in an industry-leading business.

Ready to Drive Your Career Forward?

if you’re a proactive and solutions-focused professional ready to make a meaningful impact, we’d love to hear from you. Join Saxton 4x4 and be part of a team that sets the standard for excellence.